Before Contact

Frequently asked questions and answers collections are available. If you have anything you do not understand, please check FAQ first before contacting us.

How can I get rating star?

If you chat with lots of chat users, you’ll see a pop-up rating rating for chat users. Chat users will also see the same pop-ups and mutually evaluate.

I want to unsubscribe..
When updating to the NEW version, you can delete from it.
Tap the gear on the top right of the profile screen.
When you tap delete you can delete your acount
When updating from old Langmate to new Langmate, the chat history has disappeared.

As we announced beforehand in the application, chat history will not be continued for the new version for server migration. Match history will continue so please enjoy new chat.

What does matching service mean?

It is a service that allows you to enjoy chatting with people with common interests.

Does my SNS timeline show my actions in the app?

No. It also does not show that you are using the app.

Do we have to pay any fees?

Langmate is free to register, match and chat.
You can enjoy various functions such as search, match, chat, etc. with the coins granted at the first login.
You can get coins by viewing video ads or purchase them.

How do you start the matching process?

①If you find a person that interests you swipe “Like” to the right and click the heart.
②The user you liked will receive a notification.
③If you get a “Like” back, then you are matched.

Can’t seem to find a match...

There are three ways to increase your chances.
1.Change your profile picture. People expect to see your face so we think it is better for you to put up a photo of you instead of a photo of a dog or a child. You can change it by changing your Facebook profile picture.
2.Complete your profile, so that users would know more about you.
Writing a simple “Hello” will make it difficult for people to know about you. You should try to write about your profession, interests or hobbies. By letting people know who you are, your chances of finding a match will be higher.
3.Think about your first message. You should be clear about the purpose of your request. You should write, for example, “I want to learn English, is it ok to chat?” or just a simple introduction will do the trick.

If the matching was a success, what should I do next?

Just start chatting! Use the chatroom to start interesting conversations. Start by introducing yourself and then talk about your interests.

Is this app for learning English only?

No. LANGMATE’s objective is for people to socialize and become good friends. Anybody can talk to any user via this app regardless of his or her nationality.

Can I block the other user?

Yes, you can. The whole purpose of this app is to have fun! If you feel like this isn’t for you, you can easily block the users on the other end.

If I change my phone, can I still use the same account?

As long as you have a Facebook&Instagram account, you will be able to use the same account on any device.

What happens if I delete this app and reinstall it?

You will be able to use the same account.

If I face any trouble, what should I do?

Please check CONTACT.

Instagram login bug

There is currently an Instagram login failure.
We are urgently checking the cause of the trouble.
Please wait a moment.
We’re sorry for the inconvenience.

For customers whose VIP and coins are not reflected

VIP and coins may not be reflected depending on your device and communication environment.
We’re sorry for the inconvenience.

・ When it is displayed as VIP user on profile screen

Since the cache data remains on the device, restart the device and restart the Langmate app again.
Make sure you can chat with all your friends in the chat list.
If the above method does not correct the problem, please contact us using the form below.
I will respond as soon as possible.

・ If you are listed as a Free user on the profile screen

The payment on the App Store or Google Play Store may not be successful. In that case
① Screenshot of user ID
② Screenshot of purchased receipt
Please contact us using the form below.
I will respond as soon as possible.

For customers who have spam settings

Some of the customers who make inquiries may not be able to reply because they have spam settings.
Sorry for your inconvenience, but please make settings so that you can receive emails of @

Please select the content of your inquiry.
Please input and press send button.


  • iOS
  • Android

We look forward to your feedback and comments.