Purchases Not Reflecting? How to Restore

In-App Purchases Not Reflecting

If you recently purchased Langmate Premium, Plus+, or Smiles, but they are not appearing on your account, the transaction data might be delayed. You can quickly resolve this by using the Restore Purchases feature.

How to Restore Purchases

Follow these steps to manually sync your account with the App Store or Google Play:

1. Open the Langmate app and navigate to My Page in the bottom menu.
2. Tap the Settings (gear icon) at the top right corner.
3. Tap on Restore Purchases.
4. Wait a few moments for the process to complete. Your purchased items or subscription should now be active.

Additional Troubleshooting Steps

If the Restore Purchases button did not resolve the issue, please try the following solutions:

• Restart the app: Force close the Langmate app completely and relaunch it.
• Check your internet connection: Ensure your device is connected to a stable Wi-Fi or mobile data network.
• Verify your purchase history: Check your Apple ID or Google Play account to confirm the payment was successfully processed and is not pending.

Still having issues?

If your purchase is still not reflecting after trying the steps above, please contact our support team and include a screenshot of your official receipt from Apple or Google.