How do I restore my purchases?

Please note: The “Restore Purchases” function only applies to active subscriptions (e.g., Premium plans). Consumable items, such as Smiles or Coins, cannot be restored through this button.

If you need to restore your subscription on a reinstalled app or a new device using the same OS, please follow these steps:

If for any reason you need to restore your purchase, please follow these steps:

1. Open the Langmate app and go to My Page.
2. Tap the gear icon to open Settings.
3. Scroll down to the Billing/Subscription section and tap Restore my purchases.
4. Follow the on-screen instructions to complete the restoration.

Did you recently switch devices?

If you’ve changed mobile platforms from iOS to Android or vice versa, we suggest that you cancel your current subscription first and subscribe again on your new mobile device.
Using and managing your subscription is easiest if you subscribe on your current mobile platform Store. 

What if the restoration fails?

Make sure you are logged into the App Store or Google Play Store with the exact same Apple ID or Google Account that you used for the original purchase. If the issue persists, please contact our support team with your receipt.