How do I transfer my account to a new phone?

To transfer your Langmate account to a new phone, first back up your account data on your old device and save your My ID. Then, log in to your new device using the exact same login method and restore your data.

Before you move to your new device, be sure you made a fresh backup of your account from your old device.
To learn how to do a backup, see this article.

Important: Save your Langmate ID before logging out

We recommend you to copy your ID information prior to log out from your old device. It will be necessary to know your ID information if you want to contact us in case of problems.

• go on My Page section
• tap the Settings icon
• locate and tap on the My ID section
• take a screenshot of the pop-up or tap the Copy my info button, and save the copied text in a safe place.

Steps to transfer your account to a new device

Now that your backup is done, and your ID information is saved, you can proceed to the transfer step.

• log out from your old device. Follow the steps from this article
• log in on your new device with the same method you used on your old device. (example, if you used Google ID to create your account on your old device, use the same Google ID account again to log in on your new device). If you are not sure which method you used, please find it on your ID information.
• proceed to restore your account. Follow the steps from this article

What data will be transferred?

• Your profile, matches, and chat history.