What is “Start Chatting”? Free chats and chat credits explained

The “Start Chatting” feature is a core communication tool on the Langmate language exchange app that allows you to initiate conversations with international friends you’ve connected with. After matching with a user, you can begin exchanging messages by tapping the “Start Chatting” button.
 

Quick Summary:

• What it is: A feature to send your first message to a new match on the Langmate language exchange app.
• How it works: Tapping the “Start Chatting” button consumes one Free Chat credit.
• Need more chats?: You can unlock additional chats using Smiles or get unlimited access with a PREMIUM plan.
• Refund policy: Credits are automatically refunded if your match deletes their account or gets banned.

How does it work? How to start a new conversation?

 1. Match with a New Friend:

Swipe right on a user’s profile to send a friend request.
If they accept your request, or if you accept theirs, it’s a match!

 2. Open a new chat room:

• From the New Friend list:

1. After matching, navigate to your New Friend list.
2. Select the new friend you want to chat with.
3. A new chat room will open.

• From the “You got a match” popup:

1. After matching, you will get a “You got a new match” popup.
2. Locate the “Open the chat” button.
3. A new chat room will open.

 3. On the new chat room:

If you have enough Free Chat remaining:
> You will see “Start Chatting” button with the indication of your Free Chats remaining.
> Tap the “Start chatting” button, and start chatting with your new friend.

 4. Using Free Chats:

• Each user receives free chats credits to start conversations with new matches.
• Tapping “Start Chatting” will deduct one from your free chat count (e.g., from 5/5 to 4/5).
• After tapping the “Start chatting” button, the keyboard will appears and you can start chatting with your new friend.

 5. If all your Free Chats are used:

• Option 1: Unlock Chats with Smiles
Use your Smiles to unlock additional chats.
The number of Smiles required will be indicated in the app.
If you don’t have enough Smiles, you can follow the indications on the screen to purchase more Smiles and unlock the new chat.

• Option 2: Upgrade to PREMIUM
Subscribe to a PREMIUM plan for unlimited chatting!
Read more about PREMIUM 

Understanding Chat Credit refunds

We aim to provide a fair and enjoyable experience.
Here’s how refunds for chat credits work when a connection ends:

 1. Free Chat credit refund granted:

• If the other user is banned:
You will receive a refund of one chat credit.
Explanation: Since the connection ended due to the other user’s violation of our terms, we refund your free chat credit.
• If the other user deletes their account:
You will receive a refund of one chat credit.
Explanation: The user chose to leave the platform, so we compensate by refunding your free chat credit.

 2. No Free Chat credit refund:

• If the other user blocked you:
The chat credit used will not be refunded.
Explanation: Blocking is a personal choice by the other user, and the chat credit was used to initiate the conversation.
• If the other user unfriended you:
The chat credit used will not be refunded.
Explanation: Unfriending is part of normal interactions, and the chat credit served its purpose by allowing the initial chat.

Frequently Asked Questions

Q1: How can I see how many free chats I have left?
A: Your remaining free chats are displayed in 2 areas: On the top of the message list (under the New Friend list), and when you try to initiate a new chat with a new friend / new match. It will show “Free Chats Remaining” counter before you can start a new chat.

Q2: What happens when I run out of free chats?
A: You can choose to unlock additional chats using Smiles or upgrade to a PREMIUM subscription for unlimited chats.

Q3: How do I earn more Smiles?
A: You can earn Smiles by:
– Logging in daily.
– Watching ads within the app.
– Receiving high ratings (4 stars or more) from other users.
– Purchasing Smiles through in-app purchases.

Q4: Will I be notified if a chat credit is refunded?
A: Yes, if a chat credit is refunded due to the other user being banned or deleting their account, you will see a specific popup, and the credit will be added back to your account automatically.

Q5: Can I get a refund if I accidentally used a chat credit?
A: Unfortunately, we cannot refund chat credits used by mistake. Please ensure you want to start a chat before confirming.

Q6: Why can’t I tap the “Start Chatting” button? A: This typically happens if you have run out of Free Chat credits and do not have enough Smiles to unlock a new session. Please check your remaining chat credits at the top of your message list. To continue chatting, you can earn more Smiles, purchase them, or upgrade to a PREMIUM plan.

Tips for making the most of your chats

– Engage positively:
Be respectful and courteous to encourage meaningful conversations.
– Complete your profile:
A well-detailed profile increases your chances of matching with like-minded people.
– Stay active:
Regularly check the app to respond promptly and keep conversations flowing.